General Questions

I don't see the product that I'm looking for on your website. How can I get it?

Don't see your favourite Caudle's Catch product on our website? No problem! We carry a huge selection of fresh, frozen, ready made, and live seafood. If you are looking for a particular product that you don't see on our website, give us a call on our toll-free number 1-888-314-3085 or message us in the chat box for more support! If it's seafood, there's a very good chance that we carry it!

I want to place an order for a party, but I don't know very much about seafood. What would you recommend?

Our Oven-Ready products are the way to go! You can always order the standard shrimp ring, but if you're looking to spice things up, we have a wide selection of Oven-Ready seafood that will delight your guests. Try bacon wrapped scallops, savoury seafood stuffed mushrooms, or our oven ready rock lobster tails.

We would love to chat with you about your specific needs! Call, email, or send us a message in our chat box. Seafood is what we know, and we love sharing our knowledge with our customers. Get in touch with us today to plan the perfect seafood spread for your next party!

Shipping

I've never bought seafood online before. How can I know that it is safe?

 

Our best answer? You've already done it! If you've ever bought seafood from any Loblaw's store, or had a meal at Red Lobster, chances are you were eating Caudle's Catch Seafood. We are already experts at shipping our seafood across Canada and carefully following strict regulations to ensure that our product is fresh, safe, and delicious- every time!

Do you ship to homes, offices, or restaurants?

 

Absolutely: that's our business! For shipping to restaurants, please call us for whole sale pricing. We select the freshest, highest quality fish and send it straight to your door!

How is your seafood packaged?

 

Our seafood is packaged in very high quality, reusable styrofoam boxes. These provide complete insulation: we choose only the best packaging supplies, to ensure that you receive the freshest and safest product, every time!

All of our seafood is shipped with ice packs to maintain quality and freshness, every single time. We are experts at packaging and shipping seafood across Canada.

How do I know the product I purchase will be fresh?

 

Seafood is what we do! We guarantee that we can choose the freshest, highest quality product for you- every time. We train our workers to be able to pick out the best quality products.

Our team is highly experienced, and we have been in the seafood industry for over 30 years. We know exactly what to look for in fresh seafood. We want your loyalty and repeat business, so you can be assured that quality is a top priority!

What if I am not at home to receive my delivery?

 

Although we recommend trying to be at home for your delivery, it is not mandatory. Our product packaging is very high quality, and will preserve your seafood until you arrive home and are able to properly store it.

Returns

Do you offer returns? What is your policy?

 

We do offer returns if you are not completely satisfied with the product you receive from us. If you would like to return a product, please contact us within 24 hours of the time that the product is delivered.

When appropriate, we will refund your money or replace your order. For your peace of mind, we guarantee all of our orders.

We advise being at your home or workplace upon delivery. If the delivery is left at your location, you will still be responsible for the charges and no refund will be issued.

Health & Nutrition

What health benefits does seafood have/ why should I eat more seafood? (Seafood = fish, shellfish and crustaceans)

 

To help reduce the risk of many diseases, Canada’s Food Guide advises us to eat at least two 150 gram servings of fish each week. Many varieties have small amounts of cholesterol and saturated fat compared to other animal protein sources, while most are rich with omega-3 fatty acids. Eating fish as part of a regular diet is a smart and healthy choice.

The nutrients found in seafood play a well-established role in normal growth and development, energy metabolism, building and repairing body tissues, formation and maintenance of bones and teeth, formation of red blood cells, and building antibodies.

Government studies prove that eating seafood can help reduce the risk of heart disease. Why? Seafood is high in protein, vitamins and minerals, and most types are low in saturated fat. Fish is the most significant source of naturally occurring vitamin D in the Canadian diet. Seafood also adds B-vitamins and mineral nutrients to the diet such as selenium, iron, zinc, magnesium, copper and potassium.

According to Agriculture and Agri-Food Canada, there is evidence for associations between increased seafood consumption and a decreased risk of cardiovascular deaths and cardiovascular events in the general population.

Further, evidence gathered in their studies suggests that eating seafood supports heart health in adults and normal growth and development in infants and young children.